IMPORTANT NOTICE: QUILLBEE IS A COMPANY LOCATED IN THE UNITED STATES. IN ORDER TO USE THE WEBSITE AND THE SERVICE, IT IS NECESSARY TO TRANSFER DATA, INCLUDING PERSONAL DATA, TO THE UNITED STATES AND TO STORE THE SAME DATA IN THE UNITED STATES. IF YOU ARE AN EU CITIZEN, THIS CARRIES SIGNIFICANT RISKS OUTLINED IN THIS POLICY. PLEASE READ THIS POLICY CAREFULLY, AS YOU NEED TO UNDERSTAND THESE RISKS, AND WE NEED YOUR CONSENT IN ORDER TO PROVIDE THE WEBSITE AND SERVICE TO YOU.
1. Information We Collect
1.1 Personal Data: When you access the Website or use the Service, we may collect personal data that you provide to us directly, such as your name, email address, payment information, and other information necessary to process payments we receive from you (either directly or by means of third party payment processors, service providers, or gateways) and to authenticate your identity in order to provide the Service to you. We also collect personal data that you provide to us by completing forms on the Website in order to contact us for support or when subscribing to newsletters. We never store your complete payment information.
1.2 Usage Data: We may also collect certain information automatically when you use the Website and Service, including your IP address, browser type, operating system, referring URLs, pages visited, mouse movements and clicks on links and other page elements, text entered when navigating and interacting with the Website and Service, and other usage and device information.
1.4 Sensitive Personal Data: We do not intentionally collect sensitive personal data except as expressly set forth herein. Sensitive personal data is data of the kind regulated by Article 9 or Article 10 of the GDPR or regulated as “sensitive personal information” by the CPRA and similar law, such as personal or government issued identity numbers; financial account information; information concerning racial or ethnic origin; political opinions; religious, philosophical, or other beliefs; membership in trade unions or professional or trade associations; physical or mental health information; biometric data; genetic data; data concerning sexual activity or orientation; or data concerning criminal records or suspected criminal activity. Additionally, we do not intentionally collect personal data from anyone under the age of eighteen (18), and to the extent reasonably possible we take steps to verify that you are a legal adult when we collect data from you. By using the Website and Service, and by submitting any data to us, you warrant that you are eighteen (18) years of age or older. You make certain representations and warranties with respect to data that you provide pursuant to the Terms. If you provide us with sensitive personal data, whether through the Website, the Service, or otherwise, you expressly consent to our use and processing of that data, including its transmission to third parties and its storage in foreign jurisdictions.
2. Use of Information
2.1 Provision of Service: We use your personal data to provide and maintain the Website and Service, process your subscription, and communicate with you regarding your account and any updates or changes to the Service.
2.2 Service Improvement: We may use your information to analyze usage patterns, conduct research, and improve the functionality and performance of the Website and Service.
2.3 Communication: We may send you information you have requested or consented to receive or that we have a legitimate business interest to deliver (such as notices of changes to the Service, subscriptions, or pricing, or communications to enable us to verify your identity). If you provide your express consent, we may use your email address to send you promotional and marketing communications about Quillbee. You may opt out of these communications at any time in substantially the same manner and with the same ease with which you opted in.
3. Data Retention and Storage
3.1 Retention Period: We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required by law, and under no circumstances will we retain your personal data for longer than permitted by law. If you have an account with us in order to receive the Service, we will keep the data connected to your account until you ask us to destroy it. This is in order to help us remember information about previous interactions with you (for example, records of support service and subscription activity) or in order to comply with our legal and contractual obligations. If your account is inactive, your data will only be stored so that the account can be reactivated in the future, and your data will not be processed for any other purpose. You can ask us to destroy your data at any time by following the procedures outlined in this Policy, but if we do not have certain information about you, it is impossible for us to provide the Service to you.
3.2 Data Storage: Quillbee is a business located in the United States. When we store your data, we will store it in the United States. Data we collect may also be routed or transferred internationally by us or by our business partners in order to provide the Service. This data may include personal data you have provided to us at our request as provided for herein. It may also include any additional personal data you include within Input during your use of the Service. If you include any personal data as Input, however, it may be stored in a country other than the United States or your country of residence, and that country may have privacy protections that are inadequate. IF YOU INCLUDE ANY PERSONAL DATA WITH RESPECT TO ANY PERSON IN INPUT WHEN USING THE SERVICE, YOU WARRANT THAT YOU ARE AUTHORIZED TO DISCLOSE AND TRANSMIT THAT PERSONAL DATA, AND YOU CONSENT TO THE TRANSMISSION OF THAT PERSONAL DATA TO THIRD PARTIES. THIS TRANSMISSION CARRIES SIGNIFICANT RISKS, AND THESE RISKS INCLUDE UNAUTHORIZED ACCESS, DISCLOSURE, ALTERATION, OR DESTRUCTION OF PERSONAL DATA. YOU SHOULD NEVER INCLUDE ANY PERSONAL DATA WITHIN INPUT UNLESS YOU FULLY UNDERSTAND AND AGREE TO ACCEPT THESE RISKS. YOU SHOULD NEVER INCLUDE ANY PERSONAL DATA WITHIN INPUT WHEN USING THE SERVICE UNLESS YOU FULLY UNDERSTAND AND AGREE TO ACCEPT THIS RISK.
4. Data Security
4.1 Security Measures: We implement a number of security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We take, at minimum, the following steps to protect your data: (1) the Website and Service are encrypted using SSL; (2) we regularly audit our data collection, storage, and processing practices, including physical and electronic security measures; (3) we restrict access to your personal data only to those employees, agents, and business partners who need access to it in order to deliver the Service and to provide support; (4) All of our employees and agents receive regular, appropriate training, including training in information privacy suitable to their respective fields and disciplines; (5) all of our employees, agents, and business partners are subject to strict confidentiality and nondisclosure obligations, the violation of which may result in termination and/or liability; and (6) to the extent possible, we anonymize or pseudonymize personal data.
4.2 Security of Business Partners: The Website may contain hyperlinks to the websites of our business partners or other third parties. If you elect to use these hyperlinks, please understand that their destinations are outside our control. The destination websites may have their own privacy policies and protective measures in place, and you agree to accept the risk if you directly provide your personal data to any third party.
5. Sharing of Information
5.1 Sharing of Personal Information: We do not sell or share your personal data except as provided herein. Sometimes we may be required to share your personal data for specific purposes, including but not limited to: (1) in order to enable us to comply with a legal obligation or to detect, prevent, or otherwise address fraud or crime; (2) in order to detect, mitigate, or resolve technical or security issues; (3) in order to enforce this Policy or the Terms or to protect the rights, property, or safety of you, us, other customers, our business partners, or the public; (4) in order to maintain continuity of service in the event that we sell or liquidate some or all of our business or assets.
5.2 Third-Party Service Providers: We share data with trusted third-party service providers who assist us in providing and improving the Service. These service providers are authorized to use data you provide only as necessary to perform services on our behalf and are obligated to protect the data you provide. At your request, we will timely provide a list of all current third-party service providers. We have entered into a binding data processing agreement with each third-party service provider, which agreement ensures that all transfers of personal data are made pursuant to and remain at all times compliant with applicable law. Data we share with third parties may be transmitted to and stored in foreign jurisdictions, including but not limited to the United States and jurisdictions where third-party service providers may be located. Data we share with third parties may include personal data you have provided to us at our request as provided for herein. It may also include any additional personal data you include within Input during your use of the Service. IF YOU INCLUDE ANY PERSONAL DATA WITH RESPECT TO ANY PERSON IN INPUT WHEN USING THE SERVICE, YOU WARRANT THAT YOU ARE AUTHORIZED TO DISCLOSE AND TRANSMIT THAT PERSONAL DATA, AND YOU CONSENT TO THE TRANSMISSION OF THAT PERSONAL DATA TO THIRD PARTIES. THIS TRANSMISSION CARRIES SIGNIFICANT RISKS, AND THESE RISKS INCLUDE UNAUTHORIZED ACCESS, DISCLOSURE, ALTERATION, OR DESTRUCTION OF PERSONAL DATA. YOU SHOULD NEVER INCLUDE ANY PERSONAL DATA WITHIN INPUT UNLESS YOU FULLY UNDERSTAND AND AGREE TO ACCEPT THESE RISKS.
6. Your Data Rights
6.1 Bases for Data Collection: We require some personal information from you in order to provide the Website and Service. The legal bases we rely upon in order to collect, process, and use your information are (1) the necessity of processing your personal data in order to provide the Website and Service and (2) your informed consent.
6.2 Consent: You do not have to consent to our collection, processing, or use of your personal data. However, without your consent, we cannot offer the Service to you, and some functions of the Website may work suboptimally or not at all. You may withdraw your consent at any time. If you withdraw your consent, we will no longer be able to offer or provide you the Service, and we may still retain or use some personal data you provided prior to withdrawing your consent (for example, to enable us to maintain records of prior interactions with you).
6.3 Data Accuracy and Portability: You have the right to know if we are in possession of your personal data, to have access to any of your personal data in our possession, to have any incorrect personal data corrected, to have any personal data in our possession deleted (subject to limitations arising from our legitimate business interests), to transport your data, and to object to any automated decision-making with respect to any of your personal data we possess.
6.4 Exercising Your Rights: You may exercise any of the rights you have with respect to your personal data by using the form provided on the page with this Policy, by contacting us at https://quillbee.com/support, or by sending us an email to email@example.com.
7. Changes to this Policy
7.1 Policy Updates: We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will provide notice of any material changes by posting the updated Policy on the Website, and you may withdraw your consent to the terms of this Policy, including as it may be amended, at any time as provided herein.